Contact Us
Email Support
drivers@delivee.com
Response within 24 hours
Phone Support
1-800-DELIVEE
Mon–Fri, 8AM–10PM EST
Live Chat
Available in the DeliVee Driver App
24/7 support
Frequently Asked Questions
How long does the application process take?
Most applications are reviewed within 24 hours. Once approved, you can start delivering immediately. The background check typically takes 1–3 business days.
What documents do I need to apply?
You'll need a valid driver's license, proof of vehicle insurance, a smartphone, and your Social Security number for the background check. You'll also need to take a selfie for identity verification.
How do I get paid?
You can cash out your earnings instantly anytime through the DeliVee Driver App. Alternatively, automatic weekly deposits are sent every Monday to your linked bank account.
Can I use a bicycle or scooter?
Yes! We accept deliveries by car, motorcycle, scooter, e-bike, or bicycle. Vehicle requirements may vary by city. Check your local requirements during the application process.
How do I earn the welcome bonus?
New drivers who complete their first 20 deliveries within 30 days of activation are eligible for the welcome bonus. The bonus amount varies by city and is displayed during sign-up.
What if I have an issue during a delivery?
Use the "Help" button in the Driver App for immediate assistance. For emergencies, call 911 first, then contact our emergency support line. We also provide delivery insurance coverage for all active deliveries.
Can I schedule my delivery hours?
You can deliver anytime you want — no shifts, no schedules, no minimums. Just open the app and go online when you're ready. Some peak-hour bonuses may be available if you deliver during busy times.
How do I update my vehicle or personal information?
You can update your profile, vehicle details, and banking information directly through the Driver App under Settings → Account. Document updates may require re-verification.
Still Need Help?
If you can't find the answer you're looking for, don't hesitate to reach out. Our support team is available 7 days a week and typically responds within a few hours. Email us at drivers@delivee.com.